Contact Details and Customer Satisfaction
Laura’s Loom is owned and run by Laura Rosenzweig. It is a sole-trader business with 1 full-time employee — Laura. Please be patient if it takes a little while for her to get back to you. If she’s not sorting fleece, or weaving bespoke pieces, or discussing the next yarn with her spinner, or the newest design with her weaver, she will be dealing with the accounts, correspondence and/or getting orders ready and packaged and delivered to the post office. It’s more than a full-time job! However, she is fully committed to your total satisfaction as well as producing work of the highest quality. So, if you have any questions, suggestions, comments or complaints please contact Laura via e-mail at ltr(at)laurasloom.co.uk, telephone 015396 22043 or write to her at High Brigflatts, Sedbergh, Cumbria, LA10 5HN, UK.
Laura’s Loom sells a range of throws and scarves, all produced in small limited edition batches and all woven from British wool with traceable provenance. Laura also designs and weaves original bespoke items and works to commission on a wide variety of woven products.
Commissioned pieces are usually original designs, designed for the client, but Laura retains the right to re-use these designs. All samples remain the property of Laura’s Loom.
Laura’s 100% British wool products are woven exclusively from wools sourced within the British Isles, much of it from within the Yorkshire Dales and Cumbria. Laura sources her British wools directly from the farm gate. Due to the nature of natural substances there will be variations from year to year but Laura strives to maintain the highest quality of final product. Scouring and spinning is carried out within Yorkshire. Dyeing, weaving and finishing is carried out within the Scottish Borders. All of these products are designed by Laura. The yarn is spun to her specification and dyed to her bespoke colour palette.
All images and descriptions of products on this website are intended to give a representation of the products in that range. Slight variations will occur and colours are not always accurately portrayed on digital screens. Please contact Laura directly if you would like further information about any item: ltr(at)laurasloom.co.uk
Laura reserves the right to copy her own designs.
Making a Purchase
Laura’s Loom accepts all major credit and debit cards including Visa, Mastercard, American Express, Maestro, Solo and Electron. We can also accept payments via Paypal. Prices are indicated in British pounds sterling.
Alternatively you may contact us via mail, e-mail or telephone to place your order and we will advise on availability of products and alternative payment options.
If there is a problem in processing your order we will contact you as soon as possible to discuss the situation.
You will receive a confirmation e-mail to indicate that your order has been received and a second confirmation e-mail when the order has been shipped. If you do not receive these emails please check your spam/junk folder.
The price charged is the price published on our website at the time you made your order.
Laura’s Loom reserves the right to alter prices at any time.
Credit Card Security
All payments are processed in a secure third-party environment which has PCI:DSS Level 1 compliance rating.
When the order is placed through our website, credit card numbers are encrypted using 128 bit encryption. They are stored on an external secure server that is tested for security on a daily basis. Once we have processed your order your card details are deleted from the server for added security.
Laura’s Loom website carries an SSL certificate.
Delivery Schedule
If an item is in stock it will normally be dispatched within 5 working days. For items not in stock but available to order delivery will be advised and you have the option to accept or cancel your order.
Shipping and Handling
Shipping and handling charges are indicated at the point of purchase. We endeavour to find the best possible way to deliver your items safely and quickly.
Orders for UK destinations are usually shipped via Royal Mail or Parcel Force. You can choose to have your order delivered to a separate address from your billing address.
We must be informed within 10 days of any items lost in transit so that we can arrange to submit a compensation claim.
If incorrect goods are received you must notify us within 3 days of receiving the goods. We will refund postage on incorrect or faulty items that are returned to us.
We will replace incorrect or faulty items subject to availability, or give you a full refund, including postage.
We will not refund postage on items returned because they were not liked, were the wrong size/colour, or for any other reason than a fault or a mistake on our part.
All items sent outside the UK are shipped via international tracked airmail.
Customs Duty & VAT
Laura’s Loom is not VAT registered and does not charge VAT. If you live outside the UK you may be charged VAT on purchases. It is your responsibility to pay these charges.
All items shipped outside of the UK are delivered duty unpaid unless prior arrangements have been made directly with Laura Rosenzweig. Unless otherwise arranged, the recipient is responsible for paying all customs charges and other duties levied by the receiving country.
For our customers living in the EU, any items ordered for delivery within the EU will, from January 1st 2021, incur extra charges for customs duties and VAT. Your items will not be released by the delivery service in your country until these charges have been paid to the relevant authority in your country. We cannot advise on what these charges will be. If in doubt please check prior to placing an order.
Refunds/Exchanges
Laura’s Loom guarantees quality and your satisfaction. Our goods are woven from natural materials which may contain slight natural defects or variations in colour. However, if you are unhappy with your purchase you may return it within 14 days of invoice date (30 days for international orders) for a refund, subject to the following criteria:
You must notify Laura’s Loom that you are returning your goods.
We will not refund any shipping or handling costs unless the item is faulty.
We will not refund any VAT or customs duty payments that you may have incurred in receiving the parcel, unless the item is faulty.
If we incur any VAT or customs duty payments in accepting a returned parcel these costs will be deducted from your refund, unless the item is faulty.
The customer is responsible for paying all costs involved in returning a parcel which is neither faulty nor damaged. These costs may include one or all of the following: shipping and handling, duty and VAT.
We recommend that items returned from within the UK are sent by Royal Mail recorded or insured delivery to ensure delivery or enable tracking of a parcel should it be lost in transit. Should items be damaged or lost en route compensation must be claimed by the customer from Royal Mail.
International returns should use a reputable carrier offering compensation to you, the customer, should a returned item fail to arrive with us.
We will not refund items returned after 14 days of invoice date (30 days for international orders) but we will offer an exchange for another item (or items) of equal value, including a gift certificate if requested. Exchanges will be effected upon receipt of the returned item.
Returned items must be securely wrapped and must remain in their original unused condition with original packaging and all labels still attached.
Special orders, special delivery charges, gift packaging costs and commissioned items are non-refundable. Special orders and commissioned items cannot be exchanged unless a written agreement has been made in advance between the customer and Laura’s Loom.
Refunds will be made to the credit/debit card used for the original purchase.
If initial payment was made by cheque a refund will also be made by cheque.
Refunds will be processed only after an item has been safely received by us.
Privacy Policy
Laura’s Loom does not disclose any customer information to third parties. Your credit card details are stored for a limited time only on our secure payment system which is PCI:DSS Level 1 compliant.
Your email details will only be stored by Laura’s Loom if you have opted in to receiving our occasional newsletter. These details will not be shared with any other party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart. You can turn off cookies within your browser however if you do turn them off, you will be unable to place orders with us.
You must contact us immediately if you have any concerns about your personal data.
